Shipping

CANADA

FREE shipping over $75 (before taxes)
Flate rate under $75: $5
We ship with Canada Post 
 

UNITED STATES

FREE shipping over C$75 (before taxes)
Flate rate under C$75: C$8
We ship with Canada Post and USPS


 INTERNATIONAL

 Flat rate: C$12, no tracking
Shipment could take up to 7-40 days, we are not responsible for any delays.

 

Order Processing Time

All orders are shipped within 24 hours of purchase. Please note that we ship from Monday to Friday, excluding public Holidays. While we will do our best to ensure that your order is delivered on time, certain conditions such as weather delays, public Holidays and service interruptions are beyond our control. 

 

Tracking

Your will receive a shipping notification email that will notify you the tracking number. Please visit the Canada Post or USPS site and enter the tracking number you received. 


Free Shipping

We all love free shipping! Don't worry, we got you covered. All Canadian and USA orders over $75 CAD (before taxes) are eligible for free shipping. Splurge away!

 

Taxes and Duties

Please note that the customer is responsible for custom fees, taxes and duties. THE NEW ICON will not be held accountable. Custom authorities require that we state the value of your order directly on your package. It is the sole discretion of the custom agent to release your package. Please note that on rare occasions, custom agents may delay delivery of some packages. 

Customs policies vary from country to country, please contact your local customs office for further information. Additionally, when ordering from THE NEW ICON, you are the importer and must comply with all laws and regulations of the destination country.  You authorize us to designate a courier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you. 

Although your privacy is important to us, please be aware that International shipments may be subject to opening and inspection by custom authorities.

 

Refused Shipment

If you refuse delivery, you will receive a refund for the merchandise. However, shipping charges are non-refundable. Any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipment), and the cost of returning the package to THE NEW ICON will also be subtracted from your merchandise refund.